I cleaned my Leki Makalu Ultralite Titanium trekking poles. What I didn't mention, is that upon taking one of the poles apart for cleaning, I noticed that the middle section was splitting at the top of the pole near the locking mechanism. You see, before I cleaned them I noticed that this section of the pole would never tighten all the way and was quite difficult to extend and collapse. I though it was just rust, or something to do with them having gotten wet during our hike back down from LeConte Lodge back in April of 2010.
contacted Leki customer service via email to inquire about getting some replacement parts. I was a bit skeptical considering my poles are discontinued and no longer in production. Within 4 days I received a response from a fabulous Customer Service Rep asking what my shipping address was and stating they'd send the parts under warranty. How awesome is that.
Leki customer for many years to come.
Tim and Robin